1.  Do I need to buy specialized equipment from CleanSuite to run the software?

No, CleanSuite doesn't require any customized equipment. You can use off-the-shelf computers and monitors. In fact, you might be able to take your current home computer to use in the store and treat yourself to a new model at home! Purchasing equipment from your local computer supplier allows you to shop around for the best price. And as an added benefit, if you have a problem, you can usually have it repaired quickly with minimal downtime. Buying used equipment is another option open to you.

There's a handy, printable form on the Hardware Requirements page. You may want to print it out and use it when you're tracking and comparing prices from different suppliers.

2.  Wouldn't it be easier for staff to use a special colored keyboard?

It may seem easier for the first couple of days, when staff are unfamiliar with the program; however, once they learn the intuitive short-cut keys, a regular keyboard is much faster.

3.  What about touch-screen?

CleanSuite includes an easy to use touchscreen interface. And... if some of your staff prefer keyboard input, they can specify this in their employee setup screen. The touch screen feature will switch on or off when they enter their password. There's no extra cost for this.

4.  What are the minimum requirements for a computer to run CleanSuite Software?

Windows XP: 1GHz and 1 GB of RAM or better - Windows Vista 2GHz and 2 GB RAM

5.  Business is slow right now, I want to wait awhile.

Actually this is the perfect time to get started! You have the time to try it out, and your staff can get used to it when they're not under pressure. If cash flow is a problem, you can likely find a second-hand computer that can be picked up for a song, or check out E-bay and narrow the search to your city.

You don't need all the bells and whistles to start. You can get by with just the computer, the monitor, and a keyboard to keep track of your transactions and supply you with informative reports. You can even do without a cash drawer if you have to! The software comes with all the capabilities for barcodes, tags etc, but you don't have to use them. To start out, you can buy preprinted tags from suppliers and just type the tag number into the computer when entering the invoice. Bar code scanners are used to check inventory and locate garments on a conveyor, and when you have lots of deliveries and inventory to check, scanners are a real time saver, but you don't need to buy a scanner or tag printer until you decide your business has picked up enough to use them.

CleanSuite also has a rent-to-own option for purchasing the software license. You can be on your way to a more efficient business for as little as US$139 for 12 months.

6.  What do you mean when you say that cash drawers, bar code scanners and tag printers are optional?

The software is ready for you to plug in a cash drawer, bar code scanner or a tag printer, but that doesn't mean you must use these features. You can purchase this hardware from your supplier when and if you decide you want to use the feature.

7.  Can CleanSuite handle wholesale?

Yes. You can have an unlimited number of price lists when you use CleanSuite. You designate which price list any particular customer will use, and the right price list will automatically pop up when entering invoices for that client. And at the end of the month you can give your wholesale accounts a statement discount.

8.  Can I run more than one computer?

You can network as many computers as you like, within your store - for no extra fee.

9.  Does it cost extra for each computer?

No. The price of the software includes networking all of the computers at one location, plus you can even run a copy of the program in an offsite or home office for no extra charge.

10.  Can I access data from home?

Yes. You can either use a program like LogMeIn to access the data at your store - "real-time" - from your home office, or... you can copy your store data to a USB flash drive (or CD) and then install the flash drive information on your home computer.

11.  I'm concerned about theft by employees. How does CleanSuite help prevent it?

Each employee has a password and the computer tracks every action - who is on the computer, when, and what they did. You control which transactions each employee is authorized to do. For instance - you might set it up so only your manager is able to remove an invoice. You can print a report detailing any unusual activity.

12. How long can I use the program without activation?

As long as you don't add more than 100 invoices, it will never expire. However, once you reach 100 invoices, for the next week the program will suggest you need to call CleanSuite for an activation code.

13. Is the version I download off the website different from the working version?

No - all the features are present!

14. If this is a full-working version, how does the program change, when I decide to buy it?

We simply give you an activation code by e-mail or over the phone. You do not lose any of the data you've put into the program such as customers, price lists and other configuration files.

15. What sort of training and support do you provide?

Full training and one year of support are included in the cost of the program. We provide live phone support - 24/7.

16. Do I have to go to a training center?

No, all training is done over the phone, while you are at your own computer or by e-mail.

17. How long does training take?

Some people train themselves but you can expect to take 30 minutes to an hour to learn the basics of serving customers and running the end of day reports. After that, learning to use the many features in the CleanSuite program is an ongoing process.

18. I don't have internet at my store, how do I move the program from my home computer to the store?

Click on Free Download and follow the on-screen instructions. Instead of "Opening" the file, "Save" the file to a USB drive (or CD). Detailed instructions are given on the download page.

19. My friend gave me a CD with your program on it; is it okay for me to use it?

Yes! It's just the same as downloading it. Feel free to make copies to pass along to your own friends.

20. I don't know anything about computers. I'm afraid I'll do something wrong and wreck the computer. Where do I start?

You can't do anything "wrong" and you won't wreck the computer. But call us if you'd like some help. We're available 24/7 - that's computer speak for any day, any time.

21. Can I use my own invoices?

You can use your own invoices. Just send us one of your invoices (or about 7 of them if they are continuous forms), and for a small fee, we'll write a custom invoice to print on your invoices.