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This page contains a few answers to some questions handled by
our support staff.
- Do
I need to buy specialized equipment from CleanSuite to run the
software?
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Wouldn't it be easier for staff to use a special colored keyboard?
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What about touch-screen?
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What are the minimum requirements for a computer to run CleanSuite
Software?
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Business is slow right now, I want to wait awhile.
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What do you mean when you say that cash drawers, bar code scanners and tag printers
are optional?
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Can CleanSuite handle wholesale?
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Can I run more than one computer?
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Does it cost extra for each computer?
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Can I access data from home?
- I'm
concerned about theft by employees. How does CleanSuite help
prevent it?
- How
long can I use the program without activation?
- Is
the version I download off the website different from the working version?
- If
this is a full-working version, how does the program change,
when I decide to buy it?
- What
sort of training and support do you provide?
- Do
I have to go to a training center?
- How
long does training take?
- I
don't have internet at my store, how do I move the program from
my home computer to the store?
-
My friend gave me a CD with your program on it; is it okay for
me to use it?
- I
don't know anything about computers. I'm afraid I'll do something
wrong and wreck the computer. Where do I start?
- Can
I use my own invoices?
Do I need to buy specialized
equipment from CleanSuite to run the software?
No, CleanSuite does not require any customized equipment. You can use off-the-shelf computers and monitors. In fact, you might be able to take your current home computer to use in the store and treat yourself to a new model at home! Purchasing equipment from your local computer supplier allows you to shop around for the best price. And as an added benefit, if you have a problem, you can usually have it repaired quickly with minimal downtime. Buying used equipment is another option open to you.
There's a handy, printable form on the Hardware Requirements page. You may want to print it out and use it when you're tracking and comparing prices from different suppliers.
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Wouldn't it be easier
for staff to use a special colored keyboard?
It may seem easier for the first couple of days, when staff are unfamiliar with the program. However once they learn the intuitive short-cut keys, a regular keyboard is much faster.
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What about touch-screen?
CleanSuite includes an easy to use touchscreen interface. And if some of your staff prefer keyboard input they can specify this in their employee setup screen. The touch screen feature will switch on or off when they enter their password. There's no extra cost for this.
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What are the minimum requirements
for a computer to run CleanSuite Software?
1 GHz and 1 MB of RAM or better.
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Business is slow right
now, I want to wait awhile.
This is the perfect time to get started! You have the time to
try it out, and your staff can get used to it when they are
not under pressure. If cash flow is a problem, you can likely
find a second-hand computer that can be picked up for a song.
Or check out E-bay and narrow the search to your city.
Also, you don't need all the bells and whistles to start. You
can get by with just the CPU, a monitor, and a keyboard to keep
track of your transactions and supply you with informative reports.
You can even do without a cash drawer if you have to! The software
comes with all the capabilities for barcodes, tags etc, but
you don't have to use them. Bar code scanners are used to check
inventory and locate garments on a conveyor. When you have lots
of deliveries and inventory to check, scanners are a real time
saver. You can buy preprinted tags from suppliers, and just
type the number into the computer when entering the invoice.
So, you don't need to buy a scanner or tag printer until you
decide that your business has picked up enough to use them.
CleanSuite also has a rent-to-own option.
You can be on your way to a more efficient business for as little
as US$139 for 12 months.
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What do you mean when
you say that cash drawer, bar code scanners and tag printers
are optional?
The software is ready for you to plug in a cash drawer, bar code scanner
or a tag printer, but that doesn't mean you must use these features.
You can purchase this hardware from your supplier when and if
you decide you want to use the feature.
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Can CleanSuite handle
wholesale accounts?
Yes. You can have an unlimited number of price lists when you use
CleanSuite. You designate which price list any particular customer
will use, and the right price list will automatically pop up
when entering invoices for that client. And at the end of the month you
can give your wholesale accounts a statement discount.
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Can I run more than one
computer?
You can network as many computers as you like, within your store - for no extra fee.
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Does it cost extra for
each computer?
No. The price of the software includes all of the computers
at one location.
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Can I access data from
home?
Yes. You can either use a program like pcAnywhere to access the data at your store - "real-time" - from your home office. Or... you can copy your store data to a USB flash drive (or CD) and then install the flash drive on your home computer.
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I'm concerned about theft
by employees. How does CleanSuite help prevent it?
Each employee has a password. The computer tracks who is
on the computer, when, and what they did. You control which
transactions each employee is authorized to do. For instance -
you might set it up so only your manager is able to remove an invoice.
You can print a report detailing any unusual activity.
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How long can I use the
program without activation?
As long as you don't add more than 100 invoices it will never expire.
However once you go over 100 invoices, for the next week the program
will suggest that you need to be activated. Call and we'll give you an activation code.
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Is the Internet version
the full-working version?
Yes. All features are present.
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If this is a full-working
version, how does the program change, when I decide to buy it?
We simply give you an activation code by e-mail or over the phone. You do
not lose any of the data you've put into the program such as customers, price lists
and other configuration files.
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What sort of training
and support do you provide?
Full training and one year of support are included in the cost
of the program. We provide 24/7 support.
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Do I have to go to a
training center?
No. All training is done while you are at your own computer.
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How long does training
take?
Some people train themselves but you can expect to take 30 minutes to an hour
to learn the basics of serving customers and running day end reports.
After that it can be an ongoing process to make use of the many features in CleanSuite
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I don't have Internet
at my store, how do I move the program from my home computer
to the store?
Click on Free Download and follow the on-screen instructions. Instead of "Opening" the
file, "Save" the file to a USB drive (or CD). Detailed instructions are given on the download page.
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My friend gave me a CD
with your program on it. Is it okay for me to use it?
Yes! It is just the same as downloading it. Feel free to make
copies to pass along to your own friends.
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I don't know anything
about computers. I'm afraid I'll do something wrong and wreck
the computer. Where do I start?
You can't do anything "wrong" and you won't wreck the computer.
But call us. We're available 24/7 - that's computer speak for any
day, any time.
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Can I use my own invoices?
You can use your own invoices. Just send us one of your invoices
(or about 7 of them if they are continuous forms), and for a
small fee we will write a custom invoice to print on your invoices.
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Dry Cleaning Supplies
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